At RR99, gaming enjoyment and player well-being go hand in hand. We provide the tools, guidance, and support you need to play responsibly — so gaming always stays as entertainment, never a burden.
Rr99 Commitment
We believe that responsible gaming is the foundation of an enjoyable and sustainable playing experience for all Malaysian players.
Rr99 provides a range of practical tools to help you better manage your gaming time and spending.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is reached, the rr99 system will automatically block any additional deposits for the designated period.
Control how long you play each day. Once the set time limit is reached, the system will send a reminder and you can choose to take a break. Stepping away is a sign of a smart player.
Need a short break? Use the Cool-Off feature to suspend account access for 24 hours, 7 days, or 30 days. This lets you step back without fully closing your account.
If you feel the need to stop playing for a longer period, you can apply for self-exclusion for 6 months, 1 year, or permanently. This can be arranged through our customer support.
Easily track your deposit records, withdrawals, and play time through your account history page. Full transparency helps you make smarter gaming decisions every day.
The rr99 support team is trained to assist players who need guidance. We also provide referral information to mental health support organisations and professional counselling services for players who need further help.
Responsible gaming means enjoying online gaming purely as a form of entertainment — not as a way to earn income or escape everyday problems. At rr99, we understand that most Malaysian players game for fun, and we want to ensure that experience stays positive at all times.
Healthy gaming starts with self-awareness. When you know how much time and money you are spending, you are in a better position to make smart decisions. rr99 provides all the tools you need — but that awareness must come from within yourself.
Always remember: Gaming should bring joy, not stress. If you start feeling anxious, find yourself constantly thinking about gaming, or are spending beyond your financial means — these are warning signs that deserve immediate attention.
Many players do not realise their gaming habits have crossed into unhealthy territory. Identifying the early signs is the most important first step. Warning signs to watch out for include:
Important: If you recognise two or more of the above signs in yourself, we encourage you to contact the RR99 support team or use the self-exclusion feature immediately. You do not have to face this alone.
Rr99 takes the protection of minors seriously. Our platform is open only to individuals aged 18 and above. All new users are required to complete an identity verification (KYC) process before any transactions are permitted.
If you share a device with younger family members, we recommend the following steps:
Good financial management is the cornerstone of responsible gaming. Before you start playing, take a moment to set a realistic budget. Here is a quick guide to help you:
Healthy gaming is a small part of a balanced life, not your entire life. rr99 encourages all players to maintain a balance between gaming and other meaningful activities — such as spending time with family, sports, work, or pursuing other interests.
If you find that gaming is starting to take up time that should be dedicated to the important things in your life, that is a sign you need to step back and reassess. Remember, RR99 is always here when you want to return — no rush.
The rr99 support team is available to assist you 24 hours a day, 7 days a week. Whether you want to set account limits, apply for a temporary pause, or simply talk to someone, we are here for you. Your trust and well-being are our top priority.
You can also manage your responsible gaming settings directly through the account settings section after logging in. All changes you make will take effect immediately to protect you.
Ask yourself these questions honestly:
If you answered "Yes" to any of the questions above, consider using our account control tools or contact customer support.
The rr99 support team is ready to help you set limits, apply for a pause, or answer any questions you may have.
Contact SupportFollow these simple steps to set your account limits and play with greater peace of mind.
Access your RR99 account using your registered username and password. Always make sure you are using a secure device.
Go to the "Settings" or "My Profile" section at the top-right corner of the platform. Look for the "Responsible Gaming" menu.
Choose between deposit limits, playtime limits, a cool-off period, or self-exclusion based on your current needs.
Enter your desired limit value and confirm the change. The limit will take effect immediately to protect you.
Enjoy a wide variety of Slot Games, Bingo, Fish Shooting Games, and more — with full support from responsible gaming tools designed specifically for your well-being.